Privacy Policy
Last updated:
This Privacy Policy describes how ChunkLand Pty Ltd ("ChunkLand", "we", "us") collects, uses, and discloses information when you use The Matrix (the "Service"). We are an Australian company and operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
We collect only what we need to run the Service:
- Account information
- Email address, company name (optional), and the number of seats on your plan.
- Billing information
- Payment is handled by Stripe. We never see or store your card details. Stripe returns us a customer ID and subscription status.
- License and usage telemetry
- The desktop app phones home once a week to validate your license. That call contains your license key, app version, and OS version. Nothing about the documents you process is transmitted.
- Support correspondence
- If you email us, we keep the email.
2. What we do not collect
The Matrix processes your documents locally, on your computer. The contents of your scans, the stamps it writes, the filenames it produces, and the folder structure on your machine are never transmitted to ChunkLand. We cannot see your documents and we have no way to recover them if you lose them.
3. How we use the information
- To provide and validate the Service.
- To bill you (via Stripe).
- To send you service emails — license keys, receipts, critical security notices.
- To respond to your support requests.
- To notify you about major product changes. You can opt out of non-critical email at any time.
4. Who we share it with
We share the minimum necessary with the following sub-processors:
- Stripe, Inc. (USA) — payment processing and subscription management.
- Resend (Appliqate, Inc.) (USA) — transactional email delivery (license keys, receipts).
- Vercel, Inc. (USA) — marketing website hosting.
- Fly.io (Hawthorn Labs, Inc.) (USA) — license API hosting.
- GitHub, Inc. (USA, Microsoft subsidiary) — public release-artifact hosting.
We do not sell your information. We do not share it for advertising. We do not use it to train AI models.
5. How long we keep it
Account and billing records are retained for seven years after your last activity, to meet Australian tax and record-keeping obligations. Support emails are retained for three years. Telemetry (validation pings) is retained for 90 days for troubleshooting and then discarded.
6. Your rights
You can request a copy of the information we hold about you, correct it, or delete it at any time by emailing privacy@chunkland.com. We will respond within 30 days.
7. Security
We encrypt data in transit (TLS 1.2+) and at rest in our backend database. License keys are stored hashed. Access to production systems is limited to named personnel and protected by MFA.
8. Changes
We'll update this page if we change how we handle your data, and we'll email you if the change is material.
9. Contact
ChunkLand Pty Ltd
ABN: pending
Western Australia, Australia
Email: privacy@chunkland.com